The University and the University Counseling Center staff are committed to pursuing appropriate resolution of complaints. We support students in their right to file a complaint for legitimate grievances and will not retaliate in any way against a student filing a complaint. See the Student Handbook and the University Complaint Resolution procedure for information on how to file a complaint.
There are also complaint resolution procedures specific to the University Counseling Center.
- If a student believes his/her privacy rights have been violated, or the student has a conflict with the UCC office and/or a particular UCC staff person, the student may file a complaint with Dr. Theresa Sharpe, Interim Director, University Counseling Center, at (361) 825-2703. Resolution of the issue may be reached at this level. If satisfactory resolution is not reach at this level, or if circumstances are such that a complaint cannot be discussed with the UCC Interim Director, the student should contact the Dean of Students, Ms. Ann Degaish, or the Vice-President for Student Engagement and Success, Dr. Don Albrecht, at (361) 825-2612 to explore options for resolution.
- When a student is substantially limited in performing a major life activity due to a mental illness, the student may be protected by the Americans with Disabilities Act (ADA) or Section 504 of the Rehabilitation Act. If a student believes his/her rights have been violated under the ADA or Section 504, s/he may file a complaint with Mr. Sam Ramirez, ADA Compliance Officer and Director of Equal Opportunity and Employee Relations at (361) 825-5826 or with the Office for Civil Rights.
- UCC professional counselors comply with the laws of Texas governing mental health service delivery, the ethical guidelines of the American Psychological Association (APA), and the regulations of the professional licensure/ethics boards to which s/he may be professionally accountable. If a student would like to file a formal complaint, s/he may do so, in writing, with the appropriate licensing board.
- Psychologists are governed by the Texas State Board of Examiners of Psychologists (512-305-7700). Procedures for filing a complaint can be found at http://www.tsbep.state.tx.us/ .
- Licensed Professional Counselors (LPC) are governed by the Texas Department of State Health Services (512-834-6658). Procedures for filing a complaint can be found at http://www.dshs.state.tx.us/counselor/ .
- Licensed Chemical Dependency Counselors (LCDC) are governed by the Texas Department of State Health Services (1-800-832-9623). Procedures for filing a complaint can be found at http://www.dshs.state.tx.us/lcdc/ .
- Licensed Marriage and Family Therapists (LMFT) are governed by the Texas Department of State Health Services (1-800-942-5540). Procedures for filing a complaint can be found at http://www.dshs.state.tx.us/mft/default.shtm .
- Psychiatrists are governed by the Texas Board of Medicine (1-800-248-4062). Procedures for filing a complaint can be found at http://www.tmb.state.tx.us/page/place-a-complaint .