The University and the University Counseling Center staff are
committed to pursuing appropriate resolution of complaints. We support
students in their right to file a complaint for legitimate grievances
and will not retaliate in any way against a student filing a complaint. See the Student Handbook and the University Complaint Resolution procedure for information on how to file a complaint.
There are also complaint resolution procedures specific to the University Counseling Center.
- If a student believes his/her privacy
rights have been violated, or the student has a conflict with the UCC
office and/or a particular UCC staff person, the student may file a
complaint with Dr. Carla Berkich, the Director of the University
Counseling Center at (361) 825-2703. Resolution of the issue may be
reached at this level. If satisfactory resolution is not reach at this
level, or if circumstances are such that a complaint cannot be discussed
with the UCC Director, the student should contact the Dean of Students
or the Vice-President for Student Affairs to explore options for
- When a student is substantially
limited in performing a major life activity due to a mental illness, the
student may be protected by the Americans with Disabilities Act (ADA)
or Section 504 of the Rehabilitation Act. If a student believes his/her
rights have been violated under the ADA or Section 504, s/he may file a
complaint with Mr. Sam Ramirez, ADA Compliance Officer and Director of
Equal Opportunity and Employee Relations at (361) 825-5826 or with the
Office for Civil Rights.
- UCC professional counselors comply
with the laws of Texas governing mental health service delivery, the
ethical guidelines of the American Psychological Association (APA), and
the regulations of the professional licensure/ethics boards to which
s/he may be professionally accountable. If a student would like to file
a formal complaint, s/he may do so, in writing, with the appropriate
- Psychologists are governed
by the Texas State Board of Examiners of Psychologists (512-305-7700).
Procedures for filing a complaint can be found at http://www.tsbep.state.tx.us/ .
- Licensed Professional Counselors (LPC) are governed by the
Texas Department of State Health Services (512-834-6658). Procedures
for filing a complaint can be found at http://www.dshs.state.tx.us/counselor/ .
- Licensed Chemical Dependency Counselors (LCDC) are governed by
the Texas Department of State Health Services (1-800-832-9623).
Procedures for filing a complaint can be found at http://www.dshs.state.tx.us/lcdc/ .
- Licensed Marriage and Family Therapists (LMFT) are governed by
the Texas Department of State Health Services (1-800-942-5540).
Procedures for filing a complaint can be found at http://www.dshs.state.tx.us/mft/default.shtm .
- Psychiatrists are governed by the Texas Board of Medicine (1-800-248-4062). Procedures for filing a complaint can be found at http://www.tmb.state.tx.us/consumers/complain/complain.php .